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[Notices]

2017.03.22

Account Synchronization Application and HIVE Account Transfer Notice

Greetings from Com2uS!


Please see below for more info on the account synchronization and HIVE account transfer methods.​


**Tap the Event button at the main menu to check the Account Synchronization Application Page.


[New Game Account Synchronization Application Notice]


1. Account Synchronization Service are only applicable to

: Users with HIVE accounts (users using a guest account are required to transfer into a HIVE account before requesting) that have a record of playing or making a purchase in MLB 9 Innings Manager from release date until March 31st, 2017 4am EDT. 


2. Application Period for Account Synchronization Service: Mar. 20th 4am - Apr. 24th 4am EDT 


3.The following compensation (A + B) will be provided to the accounts that have been made before the account synchronization (Mar. 31st 4am EDT). 

A. The total purchased amount (USD) x 10 Cash (Ex: If you have spent a total of $10, you will be receiving 100 Cash in the new game)

B. Account Level x 8 Cash (Ex: If your account level is Lv. 50, you will be receiving 400 Cash in the new game) 

- Please note that users are only eligible for compensation B if they reach user level 20 before Apr. 24th 4am EDT.​


[Service Termination Schedule]


1. Date of Service Termination: May 31st 4am EDT

2. The game will no longer be available on all platforms.

3. In-game purchases will be blocked starting Mar. 16th 4am EDT and additional downloads will be blocked starting Mar. 31st 4am EDT.

4. Refund Schedule

A. Refund Request Period: Apr. 24th 4am - May 31st 4am EDT

(Please note that you will not be able to receive the account synchronization compensation if you receive a refund.)

B. Refunds will not be available for:

(1) In-game currency that has been collected via Events, push notifications, game play, etc.

(2) Items that have been bought with in-game currency that the user has purchased.

(3) Users that have failed to request a refund during the noted period.

C. Refundable in-game currency and schedule:

""Cash"" that has been purchased between Nov. 30th 10am EST - Mar. 16th 4am EDT and hasn't been used can be refunded.

*If you have requested for both a refund and account synchronization, please note that you will not be able to receive the account synchronization compensation if you receive the refund.


5. Other

- In-game purchases can no longer be made after Mar. 16th 4am EDT.

- The game will no longer be available for download after Mar. 31st 4am EDT.

- For questions, please contact our Customer Support by visiting https://www.withhive.com/help/inquire.​


[Please Note]


Users using a guest account or Facebook account are required to transfer into a HIVE account before requesting.


**How to transfer the current account to HIVE account**

Go to the mobile HIVE site (m.withhive.com) -> Tap on the Menu Button on the top-left -> Profile -> Account Settings Button next to the profile picture -> Enter the current password -> Enter the new ID, confirm and save.


- For questions on the HIVE account transfer, please contact our Customer Support by visiting https://www.withhive.com


Thanks!​

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