Greetings from Com2uS.
There was a network error during Feb. 16th 4am - 6am PST, and the users who were opening Lucky Bags at that time experienced a problem of Lucky Bag Coins disappearing.
Please note that this issue has been resolved and the usage of Lucky Bag Coins has been properly applied.
If you are still having trouble with the Lucky Bag Coins, please contact our Customer Support by http://www.withhive.com/help/inquire.
We apologize for the inconveniences caused by this issue and will be sending the following as compensation.
>Target: All users
> Reward: 30 Love Points
>The reward will be sent to the Gift Box after Feb. 16th 11pm PST.
We apologize for any inconveniences caused by this issue and thank you for your understanding!